AVÀÇ

Who to contact about accessibility at AVÀÇ

Digital and physical accessibility is a shared responsibility at AVÀÇ. Use the contacts below for help with accommodations, accessible course materials, web accessibility, technology purchases, and campus facilities.

Students: academic accommodations and accessibility support

If you are a student with a disability or medical condition and need accommodations (including testing, communication, or classroom-related support):

• Accessibility Services (AS)
  Website: Accessibility Services
  Email: as@csueastbay.edu
  Phone: 510-885-3868
  Location: LI 2400
• Students currently connected with Accessibility Services can use the AS Portal for appointments and accommodation requests: AS Portal information.

Assistive technology (software, devices, and training)

For questions about assistive technology (screen readers, magnification, speech-to-text, alternative input devices, etc.):

• Assistive Technology Office (ATO)
  Website: Assistive Technology Office (ATO)
  Learn more about services for students and for faculty/staff: About our services.

Instructional materials and Canvas / online courses

Faculty and staff who need help making course materials and Canvas sites accessible can:

• Work with Accessibility Services on accessible documents, media, and student accommodation questions: Accessibility Services – Instructions, Forms & Policies.
• Consult Online Campus and related guides for accessible digital teaching and learning: Learning Technologies and Services Guide and Canvas Support, Resources, & Tutorials

Web accessibility for csueastbay.edu websites

For accessibility questions about AVÀÇ websites (HTML/CSS, Cascade CMS pages, navigation, headings, images, and similar issues):

• Web Services / Information Technology Solutions (ITS)
  Submit a request through the ITS Service Desk:
  Service Portal:
  Email: servicedesk@csueastbay.edu
  Phone: 510-885-4357

When submitting a ticket, mention that your request is related to web accessibility or the Accessible Technology Initiative (ATI).

Accessible technology purchases (ICT)

If you are planning to purchase or renew information and communication technology (ICT) such as software, web applications, digital platforms, or devices, you must follow the campus ICT purchase review process to ensure compliance with CSU policy, Section 508, and the ADA Title II web and mobile accessibility rule.

• ICT Purchases
  Main site: Information and Communication Technology (ICT) Purchases
  About the process: About ICT Purchases
  Resources: ICT Resources

Procurement Services and the ICT review team can help you submit an ICT Review Request and understand accessibility requirements for vendors.

Facility and physical access on campus

For concerns about physical access to buildings, paths of travel, classrooms, or events (for example, ramps, doors, signage, or seating):

• See the ATI Accessible Facilities page for an overview of campus efforts and resources.
• Contact Accessibility Services for questions related to accommodations or access barriers affecting students, faculty, staff, or visitors: Accessibility Services Committees and Campus Outreach.

Report an accessibility barrier

If you encounter a barrier to access, there are several ways to report it:

• Use the Report an Accessibility Barrier form:
  
• Contact Accessibility Services directly at as@csueastbay.edu or 510-885-3868 to describe the barrier and request assistance.
• For barriers related to a specific website, you may also submit a request through the ITS Service Desk and indicate that it is a web accessibility issue.

Last updated: December 2025